Shipping policy
Processing Time
Orders are typically processed within 1–2 business days (excluding holidays). Pre-orders or custom-made footwear will have processing times stated on the product page.
Shipping Methods & Delivery Times (Domestic – USA)
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
*Shipping to Alaska, Hawaii, and US territories may take longer. Contact us for a quote.
International Shipping
Delivery time: 7–21 business days (varies by destination). Customers are responsible for all customs duties, taxes, and brokerage fees (not included in shipping charges). StickSmart T LLC is not responsible for delays caused by customs.
Order Tracking
Once shipped, you will receive a confirmation email with a tracking number. If no updates appear for several days, please contact the carrier or our support team.
Incorrect Address
Please provide accurate shipping information. If a package is returned due to an incorrect address provided by the customer, you will be responsible for the reshipment fee.